SoundTaxi FAQ. Answers to anything you wanna know about SoundTaxi products
 
Easily convert any your music and movie files to MP3, M4A (iPod), WMA or WAV (audio) and MP4, AVI (DivX) or WMV (video) at high speed and CD quality - legally.

SoundTaxi FAQ

Are program updates free?

Dear Customers! In order to provide you with better quality software experience we now offer paid major updates. This kind of paid major updates concerns new developments, added features that improve/change functionality of the program. Please note that minor program updates are still available for free of charge.

How to distinguish a paid major update from a free minor update? A major program update has a unique first number in the program version numbers assigned, e.g. SoundTaxi 3.4.8 differs from SoundTaxi 4.4.8, because the latter program version is a major update. A minor update version can be recognized by two numbers that follow the first number in the version name, e.g. SoundTaxi 4.4.8 and SoundTaxi 4.4.9 are minor updates, which are available for free to all customers.

What kind of audio file formats does SoundTaxi convert?
SoundTaxi can convert any audio formats including:
  • MP3
  • WMA
  • WAV
  • M4A
  • M4P
  • MP3
  • WMA
  • WAV
  • M4A
  • M4P
  • M4B
  • AAC
  •  CDA
  • RAX
  • OMA
  • AAX
  •  FLAC
  • AA
  •    RA

Any other file that can be played in Windows Media Player, QuickTime Player, iTunes or Real Player on your PC

What kind of video file formats does SoundTaxi convert?
SoundTaxi can convert any video formats including:
  • AVI
  • WMV
  • MOV
  • M4V
  • FLV
  • MPEG
  • VOB
  • MKV

Any other file that can be played in Windows Media Player, QuickTime Player, iTunes or Real Player on your PC

Please note, you need SoundTaxi Pro+VideoRip/Media Suite edition to convert video files.

What output formats does SoundTaxi support?
For audio conversion SoundTaxi output formats are MP3, M4A (MPEG4 AAC), WMA and WAV, for video conversion – MP4 (MPEG4), WMV and AVI (DivX).
These output formats supported by different playing devices e.g. iPod, iPhone, iPad, Zune, any portable HDD and Flash MP3, MP4 players (Sony, iriver, SanDisk, Creative, Cowon, Samsung, Philips and many others), home DVD players, CD players, car audio and video, mobile phones etc.
What are the system requirements for SoundTaxi?
Operating system: 32-bit/64-bit Windows XP/Vista/7/8, Windows 2003, 256 Megabyte RAM Windows Media Player, QuickTime Player or Real Player or iTunes installed (depending on the file format you're converting).
What is the main requirement for conversion?
The main requirement for conversion is that you can play your original files in Windows Media Player / QuickTime Player / iTunes / Rhapsody software / Real Player (depending on the file type) on your PC. If that works, SoundTaxi should be able to convert them successfully.
Can I convert my file if the license have expired?
SoundTaxi converts media you’ve legally acquired and the files must have valid licenses. SoundTaxi doesn't bypass any copy protection and can't convert files if the license have expired.
Can I copy any my files to iPod/iPhone/iPad?
Yes, you can copy any your files to your iPod after you have converted them with SoundTaxi.
How-to copy to iPod/iPhone/iPad.
Can I burn any my music to CD?
Yes, you can burn your songs to CD, after you have converted them with SoundTaxi.
What is the difference between SoundTaxi editions?
There are 4 SoundTaxi editions: Platinum, Professional, Pro+VideoRip and Media Suite. Each edition of SoundTaxi converts any audio files, but SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster. Besides SoundTaxi Pro+VideoRip converts both any audio and video files. SoundTaxi Media Suite is a complete solution that contains 6 products: SoundTaxi Pro+VideoRip, RipTiger, TuneGet, RadioGet, 1Step DVD Copy, Disc Burner.
What is the limitation of the SoundTaxi trial version?
SoundTaxi trial (unregistered) version has limitations. Audio conversion is limited to 90 sec and video conversion is limited to 3 min. The trial (unregistered) version of SoundTaxi includes all features of (is equal to) SoundTaxi Pro+VideoRip version. By using this 'try-before-you-buy' version, potential customers can make sure that it is compatible with their computer systems and satisfy all of their requirements and demands before purchasing the full versions.
Can I use my SoundTaxi license code on multiple computers?
Sorry, according to our license policy, one SoundTaxi license code can be activated only on one computer. But we do offer a huge discount on the 2nd copy of the program, please contact our support and get your discount.
I did not receive my confirmation email/receipt email with my license code. What should I do?
Please check your spam and/or junk mail folders as the e-mail may have been sent there.
If you are still unable to locate the e-mail you may contact our customer support team using the form support_area_form.php and will be able to re-send you the license code.
Is it safe to download SoundTaxi? Is it spyware/virus/adware free?
It is absolutely safe to download and use SoundTaxi. The program is hosted on many popular software sites, like CNET’s download.com, Softpedia, Brothersoft etc. SoundTaxi was tested thoroughly and was found absolutely clean (no spyware, no adware, and no viruses), therefore it can be installed with no concern by any computer user
Can I run SoundTaxi on my Mac computer?
Yes. SoundTaxi can work on your Mac computer.
Please refer to this guide Soundtaxi on Mac, how to guide.
SoundTaxi shows "Revocation and Renewal" error. How do I fix this?
Please refer to the following page
in order to troubleshoot and fix the R&R error.
Is it legal to use SoundTaxi?
SoundTaxi doesn't bypass any copy protection. SoundTaxi is fully legal as it merely re-records the audio/video signal. As a software user your legal rights are protected
Do you provide technical support for trial users?
Yes, we provide technical support for trial users. If a trial user meets any technical problem when using our product or needs some more information, our support staff is available to assist and will answer your questions.
Can I order the program on a CD?
While placing the order, please click the ”Add” button on the right to add a CD to your shopping cart. After your order is successfully processed, you will receive a registration e-mail. Period of the delivering the CD depends on the location. Please note, the CD cannot be returned. Before you get the CD, you can download the program from our site and register it with the registration code to get the full version.
Where can I find my license code?
It was sent to you by email immediately after purchase. And you can restore your license code here. (link to support_area_code.php)
Do I need to re-download software after purchase if I have installed the trial?
No, please activate the software using your license code you have received during the purchase.
If I reinstall my Windows will your software work?
Yes, please use your license code while reinstalling our software or write to support and we will assist you ASAP.